Build Your Own Custom CDR Applications With Shoretel ShoreTel Now that you have a Shoretel / Mitel Connect server in your own datacenter, you may find that you need to run some SQL commands within the Shoretel database. Fortunately, Shoretel uses MySQL 5.0 running on ports 4308 and 4309.  The good news is that you can use standard SQL commands to query the call database and make your own custom reports from scratch.  Here's a

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How to Use Ping What is Ping? Well, Ping is a legacy program that will send a short message to a network client, and then wait for a reply back from the client. It uses the old ICMP protocol. Will will help you solve your network problems by verifying connectivity across the network. Ping is the key to your solution. Almost any network endpoint will reply back to a ping, unless they have disabled it

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Your business relies on a productive workforce and technology that needs to meet the demands of your business. Information technology systems play a major role in your workforce and the significance it has will only continue to increase. When looking at the state of the current marketplace we see four common IT concerns among our customers: • Keeping a lid on costs • Improve security and protect their data • Address problems before they occur

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