What is CRM Customer Relationship Management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty. CRM 2015 is already obsolete, you may use this to demonstrate the capabilities only. Dynamics CRM Server 2015

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